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"Dear friends The joy of my first trip to Chiang Mai is still there, but it's already been almost a month. I'm a team leader in a service industry. I was already looking forward to Shangri-La's strict service because I had experience using Cebu Shangri-La, but the Shangri-La I felt this time was the best. The kindness and consideration of Ms. Piano, the lobby, and the front staff, who were lounge duty, touched me as well and made me feel all comfortable in the hotel. Everyone in my team listens to my love and praise in Chiang Mai and everyone is preparing for the trip to Chiang Mai. Shangri-La was the best and the most meaningful place in Chiang Mai. Thank you again for my daughter's dainty birthday cake and all the moments that gave her joy. Even if I visit Chiang Mai again, I will definitely choose Shangri-La. Thank you."

"I really enjoyed the staff as they came and fixed our toilet quickly and always gave us clean bath towels as requested. Great customer service!"

"Excellent of everything we enjoyed it very much 😊"

"Love the location and the service of this hotel. The only thing that I didn’t think was that great was the breakfast. But you’re city center and there are tons of options nearby to choose from "

"I can’t say enough about the service at POR! The staff went above and beyond to make my first visit to Thailand easy and so enjoyable. They helped to arrange for my daily activities and were quick to answer all my questions. The daily breakfasts were amazing and the beverages and snacks available all day were definitely a plus. Thank you everyone at POR!"

"⭐️⭐️⭐️⭐️⭐️ Melia Chiang Mai is the best hotel I’ve ever stayed at—hands down. My partner and I spent 9 nights here at the end of June, and everything about our stay was exceptional. From the moment we arrived to the moment we (reluctantly) checked out, we were treated with such genuine care, professionalism, and attention to detail. The service was absolutely top-tier across the board—from housekeeping, pool staff, and restaurant teams to the doormen and security. Every single interaction felt warm, seamless, and thoughtful. It’s rare to find a hotel where every staff member takes so much pride in their role, and it shows. Our room was spotless, modern, and extremely comfortable. The hotel itself is beautiful and well-maintained, with stunning rooftop views, a relaxing pool area, and a calm, elevated atmosphere throughout. We genuinely looked forward to coming “home” to Melia each day. I got emotional at checkout—not because the vacation was ending, but because we were leaving such a special place. This wasn’t just a stay—it was an experience. Melia Chiang Mai has set a new standard, and we can’t wait to return. If you’re coming to Chiang Mai, do yourself a favour—stay here."

"The staff was friendly. It was in walking distance to the night markets. Very nice room."

"Great location and overall great hotel. "

"Excellent location and beautiful hotel. Staff could not be more pleasant "