"Lovely big room."

"Review: Worse Than Before – Avoid Second stay after being promised improvement — it was worse. Concierge was unhelpful and disorganised. Told there was valet, but there’s no real on-site parking — ended up wasting 30 minutes finding a space myself. Staff presentation was poor (one concierge visibly dishevelled and stained shirt). Room was unacceptable: No TV, no internet, no working phone Dirty towels Basic items missing Reported issues — nothing fixed. Overall, service was appalling....