"I was designated a smokers room after saying I did not smoke the girl on reception was so unhelpful as she said I basically had to stay in it, you could taste the smoke it was disgusting and I would have walked on the booking but I spoke to the manager who was helpful to give me another room, much better and a few on the house beverages to apologise which is why I feel a 4 star is validated as the actual management were good, they need to train their young staff a bit better.
I do love Hilton Hotels so will continue to go back"