"We love this swim bar"

"I’ve stayed at this hotel multiple times (5–6 visits) and always had a great experience, which is why this situation is so disappointing. I was charged for a restaurant bill at 7:09 AM on the day of my arrival, even though my flight landed at 1:55 PM — clearly impossible. I contacted both accounting and management and provided full proof, but no one has responded for 10 days. It appears a simple mistake was made, but instead of resolving it, they are ignoring the issue. Very disappointing...

"Stayed for 5 nights with our two young kids. Accommodations were perfect for our family. Nice restaurant. We did the signature all inclusive and it met all our needs. I would definitely go back again. Staff was so nice and accommodating. I did request a crib. I was told it wasn’t guaranteed but it do show up around 8:30pm the night we checked in. Not ideal for a 2 year old but at least we had it. "

"Spent most of our day time at Infinity Pool, very nice, except for lack of chairs. Most are "gone" by 9am with just towels on them."