"I’m a platinum member and I’m supposed to get a upgrade if available , as soon as I was checking the front desk clerk offered me an upgrade paying more money , I told him I was a platinum member with you and I had a free upgrade and he said it was not available , then I asked him for a room on the upper floors and he said there was none and gave me a room on the 4th floor . Then my brother in law with my sister checked in after me , I had made their reservation and they were give a room on the...