"Great place and service, but no AC"

"The check-in experience was very frustrating. The hotel charged me again for an amount that I had already paid when I made the reservation. I spent a long time trying to explain and resolve the issue at the property, but it was only after I contacted the hotel’s online customer service that the problem was quickly fixed. This was the first time I have ever experienced being charged twice for a prepaid booking, and it wasted a significant amount of my time. On top of the room rate itself, the...

"Fantastic place to stay. Extremely convenient to get everywhere with our car. Parking was secure. We could walk to the grocery store. The apartment had plenty of space and the kitchen was perfect for cooking for our family of three."