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Tierra Maya Hotel Spa & Sanctuary

2.5 star property
Hotel with free parking, near Laguna Bacalar Ecological Park

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Photo gallery for Tierra Maya Hotel Spa & Sanctuary

Outdoor pool, sun loungers
Deluxe Double Room, Multiple Beds, Non Smoking | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
Bar (on property)
Point of interest
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, Multiple Beds, Non Smoking

Deluxe Double Room, Multiple Beds, Non Smoking | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Espresso maker
Free bottled water
Cable channels
  • 25 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Queen Sofa Bed

Comfort Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Espresso maker
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Espresso maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930

What's nearby

  • Municipal Spa of Bacalar - 5 min walk - 0.4 km
  • Fort of San Felipe - 5 min walk - 0.4 km
  • Laguna Bacalar Ecological Park - 11 min walk - 1.0 km
  • Cenote Negro - 1 min drive - 0.8 km
  • Cenote Cocalitos - 4 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Restaurant el Barril de Bacalar - ‬4 min walk
  • ‪I Scream Bar - ‬5 min walk
  • ‪Cafe Tito - ‬5 min walk
  • ‪Ajal - ‬2 min walk
  • ‪Taqueria el Trompo de K'los - ‬3 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

Hotel near Laguna Bacalar Ecological Park
Located close to Cenote Cocalitos, Tierra Maya Hotel Spa & Sanctuary provides a garden. Guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Tour/ticket assistance, smoke-free premises, and a 24-hour front desk
  • Luggage storage
Room features
All guestrooms at Tierra Maya Hotel Spa & Sanctuary have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Rainfall showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services, and cable channels
  • Wardrobes/closets and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Tierra Maya Spa Sanctuary
Tierra Maya Spa Sanctuary Bacalar
Tierra Maya Hotel Spa Sanctuary
Tierra Maya Hotel Spa Sanctuary Bacalar
Tierra Maya Spa & Sanctuary
Tierra Maya Hotel Spa & Sanctuary Hotel
Tierra Maya Hotel Spa & Sanctuary Bacalar
Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar

Frequently asked questions

Does Tierra Maya Hotel Spa & Sanctuary have a pool?

Yes, this property has an outdoor pool.

Is Tierra Maya Hotel Spa & Sanctuary pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Tierra Maya Hotel Spa & Sanctuary?

Self parking is free at this property.

What time is check-in at Tierra Maya Hotel Spa & Sanctuary?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Tierra Maya Hotel Spa & Sanctuary?

Check-out is at noon.

Where is Tierra Maya Hotel Spa & Sanctuary located?

Located in Bacalar Centro, this hotel is within a 15-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Cenote Cocalitos and Palacio Municipal De Othon P. Blanco are also within 25 mi (40 km).

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Tierra Maya Hotel Spa & Sanctuary Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 66 reviews
Rating 8 - Good. 17 out of 66 reviews
Rating 6 - Okay. 4 out of 66 reviews
Rating 4 - Poor. 2 out of 66 reviews
Rating 2 - Terrible. 3 out of 66 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10

Nothing to complain!
Stayed 2 nights in Dec 2024

10/10

Lovely
Stayed 1 night in Nov 2023

10/10

Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Stayed 1 night in Aug 2024

2/10

The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people
Stayed 1 night in Dec 2024

8/10

Nice small hotel and friendly service. Good location in the centre of Bacalar, walking distance to the lake, restaurants and shops. Everything was okay but I couldn’t help feeling that the hotel was overpriced for what it was. Room felt a little humid and bathroom definitely needs renovation. Bacalar can be pricey: we had just stayed in a beautiful new hotel in Tulum for half the price that we paid here. For 130 euros a night I think the bathroom needs to be more comfortable and room have a better lock.
Stayed 1 night in Feb 2024

4/10

No Channels on tv Wifi poor quality or not working it all
Stayed 2 nights in Feb 2025

10/10

LA HABITACION COMODA Y MUY BIEN SITUADO
Stayed 2 nights in Mar 2025

10/10

Stayed 2 nights in Mar 2025

8/10

Es un lugar acogedor habitaciones amplias
Stayed 1 night in Feb 2025

8/10

Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado
Stayed 3 nights in Jan 2025

6/10

L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
Stayed 2 nights in Feb 2025

10/10

Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.
Stayed 3 nights in Feb 2025

10/10

Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.
Stayed 2 nights in Feb 2025

4/10

Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales.
Stayed 3 nights in Jan 2025

2/10

No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo. Ni siquiera se puede usar el internet de los aparatos propios. Muy mal!!! No resuelven.
Stayed 1 night in Jan 2025

10/10

Más de lo que esperábamos. Muy tranquila, con agradable ambiente y todo cerca. Su personal muy amable y atento. Regresaríamos siempre.
Stayed 3 nights in Jan 2025

10/10

Necesita un estacionamiento más cerca
Stayed 2 nights in Jan 2025

10/10

Estancia excelente, sin duda volvería.
Stayed 2 nights in Jan 2025

8/10

Hotel limpio, muy bien localizado. La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño) La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.
Stayed 2 nights in Jan 2025

8/10

Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room
Stayed 2 nights in Dec 2024

10/10

Nous étions à 5 dans une très grande chambre avec salle de bain. Elle était assez spacieuse pour ne pas se marcher dessus. La literie est confortable et le personnel serviable. L’hôtel est à 5mn à pied du centre-ville de Bacalar. Une bonne adresse que je recommande.
Stayed 2 nights in Dec 2024

10/10

Stayed 2 nights in Dec 2024

8/10

Bien juste prévoir de l’anti moustique 😉
Stayed 1 night in Nov 2024

10/10

Stayed 4 nights in Oct 2024

6/10

Necesitan puertas con más seguridad
Stayed 1 night in Sep 2024