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Hotel Carolina Bacalar

4.0 star property
Beachfront hotel with spa services and a 24-hour front desk

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Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers
Standard Double Room, Garden View | View from room
Snack bar
Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds
Deluxe Room, Lagoon View | Garden view

Popular amenities

  • On private beach
  • Bar
  • Pool
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | 1 bedroom, in-room safe, iron/ironing board, rollaway beds

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • Cenote Azul - 19 min walk - 1.7 km
  • Cenote Cocalitos - 2 min drive - 1.1 km
  • Cenote Negro - 2 min drive - 1.8 km
  • Municipal Spa of Bacalar - 3 min drive - 2.5 km
  • Laguna Bacalar Ecological Park - 5 min drive - 3.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive

Restaurants

  • ‪La Bendición Dios - ‬3 min drive
  • ‪Albahaca - ‬3 min drive
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬5 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Hotel Carolina Bacalar

Upscale hotel near Lake Bacalar
At Hotel Carolina Bacalar, you can look forward to a free daily manager's reception, a terrace, and a garden. Treat yourself to a sports massage or other spa services. Be sure to enjoy a meal at Restaurante, the on-site family restaurant. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking
  • English breakfast (surcharge), luggage storage, and concierge services
  • Smoke-free premises, a 24-hour front desk, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Carolina Bacalar feature comforts such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurante

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

More

  • 2 floors
  • 4 buildings
  • Built in 2018
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV
  • MP3 dock

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 450.0 per night

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 AM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Carolina Bacalar have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–10:00 AM.

Is Hotel Carolina Bacalar pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Carolina Bacalar?

Self parking is free at this property.

What time is check-in at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Carolina Bacalar?

Check-out is at noon.

Where is Hotel Carolina Bacalar located?

Situated in Bacalar, this hotel is within a 15-minute walk of Cenote Esmeralda and Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 1 mi (2 km).

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Hotel Carolina Bacalar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 170 out of 233 reviews
Rating 8 - Good. 42 out of 233 reviews
Rating 6 - Okay. 11 out of 233 reviews
Rating 4 - Poor. 5 out of 233 reviews
Rating 2 - Terrible. 5 out of 233 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, excellent staff and facilities. We really enjoyed our stay!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, friendly and helpful staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Stayed 2 nights in Feb 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bacalar stay

Beautiful place. Has paddle boards and kayaks.
Stayed 1 night in Feb 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite an initial issue during check-in (was charged in USD at a very unfavourable rate instead of Pesos as noted by Expedia) the Hotel management made things right in the end - Overall really nice stay, making Bacalar one of the highlights of the Mexico trip
Stayed 2 nights in Apr 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Jan 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Stayed 4 nights in Nov 2024

8/10 Good

Liraz

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Stayed 4 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in we felt the calmness and beauty of Hotel Carolina. We felt so welcomed. I spent HOURS researching the best hotel in Bacalar, and this was absolutely perfect! Beautiful rooms and grounds. My young boys (6 and 8) loved the pool and the warm lagoon waters. Breakfast was stunning sitting on the deck. We enjoyed sitting in the sun looking over the waters on the pier/beach chairs, and the swings in the water make for perfect pictures. Kayaks were available for adventures (close to a cenote for exploring!). We would love to stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
Stayed 5 nights in Dec 2024

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getaway

Spent 3 nights here to experience the area. Room very comfortable different pillows would be good. Chairs on deck not comfortable. Breakfast and dinner were good. Service slow at times but staff always smiling and friendly.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Carolina ..... Wish we didn't have to leave. If you're looking for accommodations close central and on the water this is your place ! A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated! Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don't forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
Stayed 4 nights in Dec 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Great customer service.
Stayed 2 nights in Jan 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service
lovely room, and perfect location. Continental breakfast was great.
Stayed 2 nights in Sep 2022

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager and his staff are the best. Friendly and accommodating.
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Good service, clean and well maintained
Stayed 2 nights in Jul 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing propu
Stayed 2 nights in Apr 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well thought of and put together. It had all the conveniences of a bungalow with a view.
Stayed 4 nights in Apr 2024

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique concept
Stayed 2 nights in Jun 2024

10/10 Excellent

John and Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is a gem!

We had an amazing stay at Hotel Carolina Bacalar. We could not have wished for a more beautiful hotel in a beautiful place like Bacalar. Both the lake and the hotel , wich is directly on the lake shore, are worth the trip south. The pictures of Hotel Carolina Bacalar exeed the expectations. The bearkfast options, food drinks and service are great too. The pool might come across a bit small but the lake fully compensates for this. We only spend 2 nights in Bacalar, I wish we would have stayed a day or two longer in Bacalar and Hotel Carolina. The only point of attation we have is the showerhead.
Stayed 2 nights in May 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2023

2/10 Terrible

Jose

Disliked: Staff & service, amenities, property conditions & facilities
Do yourself a favor and skip this hotel. I tried many times to call and no one ever answers. I had issues with my reservations and was not able to contact anyone. They charged me full stay even though I never stayed. When I spoke to Experian they were no help either. They opened a case and also tried to contact the Hotel and did not get a reply. Since they could not get a reply within 72 hours they closed the case and I was out more than $500.00 Terrible customer service and thieves.
Stayed 3 nights in Aug 2024