"We booked this hotel largely because of the pool and hot tub. When we checked in we were informed the heating element for both was out, so the hot tub wasn’t working and the pool was chilly, but at least open. Okay, we can work with that. However, when we went to swim, it was obvious the pool filter wasn’t working properly either. There was algae growth around the filter and filter ducts, a pool light with exposed wiring wrapped in duct tape pulled from the open socket to poolside linoleum and...

"my husband loved our room, it faced durango-silverton train yard. great room and staff."