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"Nice Alpine hotel. Comfortable rooms . Excellent service at the reception. The staff at the reception go the length to help u out to ur every need. Although There is one particular male staff member who needs to get his act straight. He is in the restaurant. I dont want to mention what ihave been through, but i have to say, he is a black mark on the entire hotel. I preferred not to dine in hotel the second day only because of the experience i have faced. The food was good. Its the whole experienc and service i have been through is still shocking for this 5 star hotel. He certainly doesnt deserve to work here and certainly the customer doesnt need to be put through such racist experience after paying 5 star price at a 5 star hotel. Other than this unfortunate staff member at the restaurant, everything else was good. The spa was very relaxed and the staff was very polite and helpful there. "

"Accommodation for the price was good. Room lighting was a bit dim but not really a problem."

"Attention to detail and staff help "

"Lovely chalet in a great location. Large enough for 3 families and had everything we needed. It was clean and tidy, good communication with the host and great value. I would recommend staying to other families."

"A well presented hotel in a convenient location - about three minutes walk to Les Bergers ski area. The hotel is clean and the rooms are pleasant. The bar area is nice to relax in and the staff are great, especially Alicia. "

"My family and I had a great time in Oz, and Alpe d'Huez. The chalet was excellent. Communication was very good. Any questions we had were answered quickly. All very pleasant. Recommended. Thank you."

"Stayed thursday Feb 1. Great fun hotel with live nusic. Front desk people have highest quality of service of any hotel anywhere. Thank you "

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"I was expecting a pretty basic room due to the price but was better than expected. Room was clean and comfortable. Shower curtain was broken but that was the only negative point. I was very happy with my stay"