"There was no coffee pot, microwave and refrigerator did not cool. Bathroom hair dryer was melted. Staff was amazing and super nice, however accommodations need improvement"

"I wasn’t able to stay at the property for personal reasons. I called directly to make the cancellation and the person who answered the phone at the hotel told me that it was up to Expedia to refund my payment (I had prepaid the full 3 nights) I called expedia.com and they tried contacting the hotel and explaining I wasn’t able to stay at the hotel and that I needed my refund at least for the following 2 nights (just keep one night’s deposit as penalty not the full 3 nights) it was impossible....