6/10 Okay
Sofina
Traveled with family
22 Jum. I, 2024
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were welcoming and left lots of treats for us in the hotel room. The breakfast buffet had much to offer, including plenty of vegetarian options. We ordered room service twice and the service was extremely efficient. Unfortunately one of the bed sheets had blood spots on it and when we went down to ask for a replacement, the staff member gave an incorrect item to replace it. We then had to go back down to ask for a correct sheet that fits the duvet, to replace the one that had blood spots on it. This happened on our first night which was disappointing. The room was very dusty with cobwebs and visible dust trails along the bed. One of the days that we visited turned out to be a Labour Day which we had no idea about, it would have been useful if the hotel staff could have informed us before we ventured out for the day and learnt about this much later (we were greeted by the receptionists on our way in/out every day). There were nearby bus services and metro station which we learnt about on our own - would have been helpful if the hotel could have left leaflets and travel guidance in the waiting area or inside our room. The cleaners were sometimes noisy during the early part of the day. All things considered we enjoyed our stay, the hotel was efficient but extra care could be taken to make sure the bed sheets are cleaned and areas dust free. Thank you for the additional items you kindly left for us, such as teas and milk sachets, and the friendly restaurant staff.
Sofina
Stayed 4 nights in May 2024