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"Good, clean, big lake-facing room. Hassle-free check in. Excellent breakfast & buffet dinner. Onsen tax is very high though compared to other hotels."

"Excellent service. Staffs are very friendly and provided uncompromising service. Would stay again and definitely recommend to my friends and family "

"Excellent buffet dinner and a la carte items "

"The only thing was for 2 nights I didn't have wifi. The place is very cozy, nice, and clean."

"L hotel est juste incroyable. Tout est tellement beau, toutes les zones communes decorees de sculpture et bassoin d eau, immense et de toute beaute. Les chambres sont a coupees le soufle (grandeur, deco et vue. Si vous allez dans la region c est un must!"

"The overall experience of my stay is terrible: there are molds in the bathtub; the toothbrushing cup was used as cigarette trash tray by previous occupant and was not replaced when we move in; the washbasin is jammed; the sewer make noises randomly the whole night; the receptionists and staff barely speaks English. The only good things of the hotel are exterior view and food. "

"Right next to the lake, so picturesque even when the lake was completely frozen. The staff were super nice and attentive, good with speaking English too. Onsen was amazing. Definitely recommend. "

"Wonderful dinner and breakfast!"

"Hotel workers, everybody was very nice and kind."