Find all hotels by Independent in Ashland, KY

"My car was damaged by the valet at my stay here in September. I reported it to Hilton and filed a claim a month later. Called for months to try and get help with the situation. Only to be told that too much time had lapsed and I hadn’t filed a claim, when I absolutely did! Hilton took no responsibility for this not an I’m sorry here’s where to take your car to be fixed, here’s a free stays to help make things right. I received nothing from them in any way except a headache. When I arrived this trip I was told they no longer offer valet they’ve had so many issues with it!! I’ve stayed here several times and it is always a very nice hotel with clean, safe, nice rooms, this time was different. We were placed in a room that looked like it was mangled. That’s why I gave it a lower score and I’m still upset over my car! "

"Not a good place to stay."

"Breakfast should have been free they switch bait you. Say its included then make you pay"

"Staff was great!"

"We had no problem with the internet and the food was good. We missed not having scrambled eggs with the biscuit and gravy. "

"This home was so cozy and perfect for what we needed! It was in a great location, the rooms and beds were perfect, the bathrooms clean, and being pet friendly was a great bonus! Host was quick to respond and accommodate any issue! We will definitely be staying here again, already booked for our next trip! "

"Room was great"

"The room was nice and the breakfast was good nice staff pool was clean "

"Need more outlets in the room, especially one that can accommodate a USB charger. Also, need a bigger bath mat. The walk-in shower was fantastic, but the floor mat didn't cover enough space. A clock would have been super helpful. I did not have enough wifi signal for my phone alarm to work. "