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"Lovely hotel in a great position in Alfama, can get to most places on foot if you can handle the hills/steps. Staff were really friendly and helpful particularly Carol on breakfast duty and Cape and Sara on front desk. Gym and spa area are a bit limited but with all of the walking the gym wasn’t really necessary. Breakfast was really good with a range of options and choice of a variety of egg-based dishes also available. A revelation for me was the availability of chilled port! I’ve only ever...

"Perfect location. Close to points of interests, restaurants etc. Yet a calm and peaceful location. We slept very well. Thank you to the very kind team who placed cakes and a card in our room to celebrate a birthday while we were staying"

"The property was spacious and clean. The spa hours were 10-6 which was difficult as we were attending a conference. There was a huge disconnect in communication with the front desk and the roof top restaurant. We booked two nights in a row and on the day of the reservation we were told the entire space was booked out despite us having a reservation. The air conditioning wasn’t working and the maintenance guy tried to convince us it was working. After being moved to a different room with a...

"My husband and I have just returned from a lovely long weekend in Lisbon, where we stayed at this hotel for three nights. We had a wonderful experience from start to finish. Our room was spotless and had a beautiful signature fragrance that made it feel fresh and welcoming. Every member of staff we met, from reception and the bar team to the housekeeping staff, was friendly, professional and helpful. The location is excellent, situated in the heart of the Old Town and within easy walking...

"Fantastic! The only rooftop patio in Alfama! Pool a bit small, but a great place to cool off and amazing views! Location great for exploring!"

"Excellent location near Plaza de Comercio, good restaurants and great stores nearbt"

"Hotel is beautiful and in a perfect location! I believe it is fairly new or recently renovated. So many restaurants and shops right outside the front door. Staff very friendly and helpful. Room is well appointed. Plenty of electrical outlets. Great lighting. Has espresso machine, hot water kettle, coffee and tea. Refrigerator with some stocked drinks and snacks. We were at the end of a 5 week trip so we were happy the room had enough space for our luggage. A decent sized closet. Beautiful...

"We stayed here as we wanted to see the monastery, the hotel was good, clean and helpful staff. Our problem was we stayed on a Monday, there were very few restaurants open in the evening near by - except one opposite which we used but was on the expensive side. The Monastery was shut on Mondays too so very little else to do, so we used the spa facilities which were good and we had to ourselves !"

"AC did not work properly in this heat wave. Would go off in a little bit. Room never really cooled. Asked a FO staff if there was a trick to the remote but she couldn't be bothered though she was on the same floor and could have come and checked. The street is closed for the last 3 yrs for vehicle traffic. We were 2 couples, seniors and had to drag 8 bags for a block on cobblestones to reach the hotel from the taxi drop off on the street. This should have been on the web as info before we...

"Great hotel!"

"I am obsessed with trains. I didn't pick a train side room because I knew the river was what I wanted more on this trip. but I wish I could've done both at the same time! The staff was courteous and knowledgable. I had to leave too early for breakfast and they offered and it was packed it for me. there is a kettle in the room! this is gold! and they were so good with when I really should leave for the airport and getting the taxi."

"It was great stay for family of 4"

"Good"

"The location is perfect there’s so many restaurants and shops around and our room had a small balcony perfect for taking pictures and just people watching. The woman who checked us in was so sweet and gave us so many recommendations on places to go and sights to see I will definitely be booking with them again once I come back"

"We love the location, so central and close to some wonderful restaurants. Easy walking, people very helpful and kind."

"The hotel itself is well situated and the provide a complementary walking tour with Pedro, absolutely a must do. As a bonus the hotel restaurant was excellent and very convenient. Excellent service by Neno, and the menu is a nice fusion traditional dishes with a modern interpretation also worth experiencing."

"This property is very clean and nice, the location is excellent but most importantly the staff is awesome. They are there for you at any moment. The front desk staff is number one."

"Being able to have my complimentary breakfast delivered on a cart when I wanted it in my room. It was fantastic and I got to choose the bread I wanted and it came with cheese and ham and a big glass of refreshing orange juice and I also selected hot chocolate. Everything was delicious."

"I had a great stay at this hotel. The room was very clean and well maintained, and the air conditioning worked perfectly, which made my stay very comfortable. The location is excellent—just a short walk from the main square and close to many restaurants, shops, and attractions, making it the perfect base for exploring the city. The staff were friendly, welcoming, and always happy to help. The breakfast was also very good, with a nice variety of options to start the day. Overall, I had a...

"Great view from our terrace. Comfortable room. Decent breakfast. Friendly staff. Hike up steps to the hotel from center of Lisbon is brutal! Expedia says 2 minute walk to Castle. Not true. Is another 15-20 minute hike uphill. Uber driver didn't know where hotel was. Just dropped us off a block away and said "use GPS.""