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"It was good until I went to the restaurant for dinner. Servers were awful. "

"East check in, big room"

"I stayed at Ibis airport because I had a flight to catch next day Morning. A couple of times I asked the hotel staff about taxi service. They said, they will call the taxi for me when I was ready to go to the airport and it will take about 15 minutes wait. That was not true. I waited for a taxi for about an hour and I end up missing my flight…. Which was a connection to an international flight. It was very upsetting. Had to find my ways to call United Airlines to reschedule my connection. Luckily my flight to the USA was latter in the evening and I was able to make to Guarulhos on time. I know it doesn’t have nothing to do with the hotel service. However, if they hadn’t said it was easy to catch a taxi easily, I had made my arrangements and not waited for the hotel staff to call me a cab. Very disappointed with false information. Lesson learned. "