Find hotels near Appomattox Manor, Hopewell from SAR 311

"Don’t get me wrong the hotel is convenient and could be a decent place to stay. However, the experience was ruined by poor service and unacceptable cleanliness. The front desk was friendly at check-in, but once I got to the room, it was a disaster from there. The sheets, blankets, pillows, and towels all had black and brown stains. It honestly looked like nothing had been cleaned, which felt extremely unsanitary. I went back to request a room change or housekeeping. They wouldn’t move me, so I asked for the room to be cleaned. After leaving for a few hours, I returned to find only the sheets and blanket changed. The pillows and towels were still stained. I complained again and was told to bring all the linens down myself if I wanted clean ones despite housekeeping still being on site. That’s unacceptable. Later that night, I finally did the exchange. That’s when I met Ms. Shannon, the night auditor. She was kind, respectful, and immediately apologized without me even saying much. She quickly provided fresh linens and showed the level of service that should’ve been there from the start. Overall, I wouldn’t stay here again. The lack of cleanliness and poor handling by the day staff is concerning. Big credit to Ms. Shannon, she was the best part of the stay."

"We found our stay at Best Western Premier very comfortable. The bed was firm and had big fluffy pillows. The room and bathroom were both clean. We had breakfast in the morning in their restaurant. It was a buffet style, had lots of the typical choices and was well maintained. The only thing I would have like to make our stay better, would be vending machines on the floors. If you wanted anything, you had to venture downstairs to the front desk area. All in all, we had a good stay."

"It was cool"

"Front desk staff were pleasant and accommodating when I asked for a room change with an extra bed. The room was a bare bones minimum motel room, but it was clean, and everything worked. AC was good and cold; water was hot and had decent pressure. The bed was comfortable and I slept well. Quiet hours were observed by guests and long-term residents. Checkout was a breeze . Overall it was a good experience."

"There is no complimentary wifi. It does not work. You’ll need to pay the extra fee for the wifi upgrade. "

"The room was very nice and clean. The restaurant bar also had wonderful food. The hotel is in a beautiful historic building. I would definitely stay again, and I would recommend it to others."

"Good service"

"Comfortable bed, clean & bright room. Staff were professional & pleasant. Good breakfast that staff kept supplied. Only issue was ice machine recently broken, but said it was scheduled to be fixed on Mon."

"The property was safe and clean "