"We chose this hotel knowing it was not a five-star property, and we had reasonable expectations given the price. The check-in process was smooth, the reception area was pleasant, and the hotel initially appeared clean and well organized. Unfortunately, several issues during our stay significantly affected our experience, particularly the lack of customer service, maintenance problems, and the absence of basic guest assistance.
Difficult Access to Family Rooms
We booked a family room for five...
"We chose this hotel knowing it was not a five-star property, and we had reasonable expectations given the price. The check-in process was smooth, the reception area was pleasant, and the hotel initially appeared clean and well organized. Unfortunately, several issues during our stay significantly affected our experience, particularly the lack of customer service, maintenance problems, and the absence of basic guest assistance.
Difficult Access to Family Rooms
We booked a family room for five...
Raymond De Jesus