"I arrived after 8:00 p.m., and most of the nearby shops were already closed, so I was having trouble finding something to eat. The owner kindly told me, “Eat as much as you like,” and generously offered me bread, jam, and even some beer from the refrigerator. I was truly grateful for their kindness. The female staff member was wonderful. She was always smiling, very friendly, and made me feel welcome. Every time I returned to the lodge, I felt comfortable and at ease. I also really appreciated...

"Después de haber realizado la reserva y su correspondiente pago al llegar me dijeron que estaba completo. Por suerte, el taxi no se había ido todavia y me volvio a llevar a la ciudad con el sobre coste que ello supuso. No obstante, el servicio de atención al cliente de hoteles.com me resolvió el problema buscandome otro hotel y se hizo cargo de los sobre costes ocasionados. Encantado con el soporte tan profesional y eficiente recibido. Ojala pudiera decir lo mismo del hotel en cuestion. Espero...