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"We have used several different Mitsis hotels all of which have been great and the Laguna was just as good. It’s an attractive, well laid out hotel of a nice size. There’s plenty of pool area space and more than enough sun beds. The accommodation was excellent and service superb. We’ve noticed the food choices have been reduced over recent years but they remain really good and to a high quality. The ala carte restaurants were great although quite tightly configured. The breakfast brunch was the least liked with the food no different to to what you can get in the main restaurant. The only thing we were disappointed in was the beach area. In other mitsis hotels there’s always been a dedicated bar and food facilities. At the Laguna there is only a mobile unit which was permanently busy and not worth the wait. The shoreline is also quite rocky and so not the easiest to access the water. Overall though the Laguna is excellent and thoroughly recommended. "

"Amazing property! I plan on staying here again. "

"Staff were all so friendly and welcoming"

"Has a person at reception 24 hours. Walking distance from city center. Very close to restaurants and shops. There are 2 super markets in walking distance. Very close to Heraklion port."

"Amazing breakfast. Room was spacious. Lovely public areas."

"Great hotel, conveniently located to the airport (less than 5 minute drive) and very clean and comfortable. We loved the pool area and the options of restaurants nearby. "

"Excellent breakfast. Helpful staff"

"Overall excellent property for a vacation enjoyment for families with children or adult couples "

"Everything was exceptional – the room, food, service, staff, facilities, and location. We would definitely recommend the hotel and would stay there again without hesitation. "