2/10 سيّئ للغاية
Simran
مسافر برفقة شريك
١٩ فبراير ٢٠٢٦
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
We stayed at Stanford Inn & Suites Anaheim on February 17 and the experience was extremely disappointing from the start.
Before arriving, we called to request early check-in and asked to be notified if a room became available. No one called us back. We arrived around 1 PM exhausted from travel and were met with a very unwelcoming front desk interaction. The employee assisting us appeared disengaged and did not make us feel welcome. We were charged an early check-in fee even though it was only about 30 minutes before standard check-in.
After getting our keys, they did not work. My husband had to walk all the way back to the front desk to fix them, wasting more time and making the early check-in fee feel pointless since it was nearly regular check-in by then. We also were not informed that the side gate near our room would be locked. We stood outside with our luggage confused until another guest opened it. This should have been clearly communicated at check-in.
Room issues made the stay worse: the pillows were extremely small and uncomfortable, there were only two tissues in the bathroom upon arrival, the microwave did not work, and the refrigerator never got cold. We were also told by staff we were “better off eating at Wendy’s” instead of hotel breakfast, which felt unprofessional.
Overall, poor service, lack of communication, and multiple maintenance issues made this stay frustrating and not guest-focused at all.
Simran
أقام ليلة واحدة (1) في شهر فبراير عام 2026