An honest review:
Pros:
The staff were ALL very welcoming and friendly at each interaction. The check-in was easy and quick.
Your room is tidied each day.
There is 24/7 access to coffee, teas and water in the lobby area. The area was always clean when I went there.
The hotel is located in a great location. Restaurants, pubs, public transport are all accessible near the hotel. The tram that can take you to and from Centraal Station is a 2 minute walk away. So convenient!
Cons:
Unfortunately, I must admit that I probably wouldn't stay again, unless a few changes were made. Firstly, the room I was assinged was basement level. So, lighting was not great. Additionally, the walls in the room were stained, which did not add to comfortability. The remote control had no back to secure the batteries and didnt appear to have been wiped down for a long time.
The noise level in my room was annoying at times, as you could hear the stomping from above. My final night I was awaken at 5am by other guest who were either coming back from a night out or checking out. It sounded like a party in the lobby area with loud talking/laughing, chair scrapping and stomping. I called the reception area and the host said they would address it. It took a while for the noise to die down.
The hot water seemed to go out at certain time. After being out in the evening I came back to a cold shower.. Not fun at all!
The staff & location are the saving grace for this hotel.
