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"Staff members were exceptionally helpful "

"The hotel is always great, rooms are comfortable, bed is soft and welcoming, shower is hot and strong, and the food in this hotel is simply amazing. The management made sure to take care of me in ways the ITC Grand Central completely failed. This is by far the better of the two ITC hotels in Mumbai. Highly recommended."

"Great service. Wonderful rooms. But stop charging for airport transfers. It are minutes away not like an hour. "

"Clean"

"Really noisey service at the restaurant was very poor could get served waited 20mins for a drink the wine came out warm food wasnt brillliant , has weddings so really noisey at night when trying to sleep "

"The staff were very attentive to our needs.nothing was beyond their capacity to fulfill. The food was catered for all taste buds what ever their country and culture. I saw many happy faces.The room spacious and clean. The art work in Lobby blew me away."

"The hospitality of the staff was excellent and they usually offer free pick up and drop of in BKC area"

"Beautiful hotel and Roy in the Exec Lounge was amazing. "

"Excellent stay with warm welcome and service by Yasin and the entire staff"