"Very friendly staff and great breakfast"

"My stay at this hotel was extremely disappointing. It was my wedding night, a once-in-a-lifetime occasion, and unfortunately, the experience was far from what I expected from such a reputed hotel brand. My guests had come to decorate our room as a surprise, but instead of being supportive, the lobby staff repeatedly called them downstairs, making the process unnecessarily difficult. They even had a small child with them, yet there was no understanding or cooperation from the staff. The lack of...