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"The hotel is gorgeous! The staff ia polite, but would be nicer if they smiled more. The shower’s temperature was uncontrollable… either too hot or too cold… But the hotel and cabins are absolutely incredible!!"

"I liked the location of the Hotel San Francisco l. It was close enough to the Plaza without all the noise. The service was excellent. I enjoyed the breakfast and will stay there again the next time I go to Toluca."

"I wanted to stay in a hotel close to downtown Toluca so I could walk to the main attractions. The hotel fulfilled this goal. However, it could have been much better. When we came in, we were sent to a room that was not cleaned yet. We had to go back to the lobby and get another room. Receptionist only gave us the key and the TV control. We came back late that night and the TV didn’t have many options and I couldn’t connect to the internet. Well, I asked next day about those things and reception printed out a paper with information about internet and TV service. Also, heat was bad the days we stayed (rooms do not have climate). So I have to ask again about what to do and then, they told me a fan could be borrow. I don’t know why I had to ask for those services, I would have wanted that the reception team was proactive on the needs of the customers. They are not customer oriented. And that it’s the major reason I gave them a 3 star rating overall. Hope they improve. "

"Excellent"

"Attentive staff. Enjoyed my stay."

"The hotel is very nice the staff very friendly excellent service."

"The hotel and staff were excellent. The facilities were well maintained and clean. The room had wood or wood-look floors, no carpet. It had all the basic stuff, king bed, desk, TV, nice chair and ottoman, shampoo/conditioner-one, shower gel, bottle of water, and plenty of towels. No snack bar or alcohol in the room. The restaurant was first rate, but the menu was only available in Spanish. I had to ask for help to understand the menu. Help came very easily. Received a complimentary VIP beverage! Everyone I came in contact with was friendly and helpful. Only negative during my short stay was the bad gassy smell I woke up to. The city smells bad in the morning. Not the hotel's fault at all."

"They were extremely nice! They told us where to go, hours, times and even activities to do around town. We met the owner and she was great as well as the gentleman that cares for the property at night, GREAT JOB!"

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