2/10 Terrible
Mostafa
27 Jum. I, 2024
Firstly, despite arriving an hour early, I was forced to wait for a late check-in because my room was not ready. Meanwhile, I observed other guests being checked in without delay. This was both frustrating and unfair.
Additionally, when I approached the front desk to purchase a bottle of water, the receptionist rudely informed me, “I don’t have time to check for you, go check and grab it yourself.” This level of customer service is unacceptable.
Furthermore, the coffee machine in my room was broken and unusable. I attempted to contact the front desk twice for assistance, but received no response.
Overall, my experience was extremely disappointing, and I am very dissatisfied with the service I received.
Mostafa
Stayed 1 night in May 2024