"Nice clean room. Comfy beds and good breakfasts"

"We were told the water heater pilot was out upon arrival and it was very old and would not be fixed anytime soon. We then got to our room which smelled like smoke (non-smoking hotel supposedly). Their response was to send housekeeping to spray an air freshener. When she arrived to the room she just walked in without knocking. Between that smell and the smoke we were getting headaches and we were forced to find another hotel they refused to refund our payment. Old building on its last legs that...

"Dirty room upon arrival, had to be changed to a room that was slightly better, still was dirty in certain areas. Iron didn’t work properly, pillows are awful and the tv would sometimes work sometimes not work. Housekeeping never came by to refresh the room when we had wanted to as well. I would not stay here again."