"Ensuring the room is ready with towels and bedsheets before allowing the guest to access the room. Also being more efficient and speedy upon guest check in or guest requests. Everything by else was fine."

"I had a very disappointing experience at this hotel. First of all, the location is poor and not convenient at all. The parking area had a strong unpleasant smell, which made it even more uncomfortable upon arrival. But the worst part was the check-in process. Despite having a valid international ID, the staff refused to let me, my wife, and our baby stay because we didn’t have an Algerian ID. This policy was never mentioned during booking, and the way it was handled was unprofessional and...