6/10 Okay
Amanda Jayne
Traveled with partner
21 Jum. I, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is NOT a 4* hotel it is a travellodge !
Arrived at 8pm which is not late - buffet restaurant apparently closed we were given 2 ham rolls after pointing out we had paid for dinner for which we had paid the dinner price of £50 staff attitude take it or leave it ! NOT welcoming at all
Bed was not made up
Room had 2 coffee pod 2 tea bags 1 small bottle of water which we were told by the cleaner (who was the nicest member of staff we met) could not be replaced when used same with bathroom products and towels
Bar was closed more than it was open
Food provided was awful and not worth the money
Room was adequate as a room only deal but not a hotel standard.
Staff were not interested in guests at all everything was work it out for yourself
Many guests were moaning but few are prepared to speak out
Luckily plenty of good bars and restaurants in the town which is where most guests seemed to go
Basically an overpriced travel lodge with miserable staff selling itself on being close to the town and beach
Beach towels were available but needed 20 euro CASH deposit despite the fact that they had card details on file for the booking !!
All of this has been pointed out to Expedia prior to leaving this review as I was hopeful of some resolution or support but as they told me there was nothing they could do the only way is a review
Lesson learned don't trust the description or the photos Expedia have no idea what they are selling you
Amanda Jayne
Stayed 4 nights in May 2024