"There was no one there to get fresh towels or clean the room when we were out, without a do not disturb sign on the door. We had to wait until we were home to take a shower and also you had to flush the toilet twice to make it flush all the way"

"We booked three rooms for a concert weekend and unfortunately did not end up staying at this property. Upon entering the rooms, we found bugs present, strong smoke odors, stained bedding, and overall unsanitary conditions, including hair left in one of the sinks. We immediately returned to the front desk, returned the room keys, and informed staff that we would not be staying overnight. The most frustrating part of the experience was the difficulty resolving the refund afterward. Expedia...