"We arrived for check-in and found that the room assigned did not match the room type shown in our reservation. Our booking indicated one king bed and two twin beds, but we were initially assigned a room with one king bed and a sofa bed. The front desk explained that this was due to inaccurate room information displayed on the booking platform.
In addition, the first room had a noticeable smoking odor despite being designated as non-smoking. We sincerely appreciate the staff’s prompt assistance in relocating us to another room.
Unfortunately, the replacement room had a heavily frosted/blurred window, which significantly affected the view and overall experience. Given the premium rate we paid, the room quality fell below our expectations.
As we were celebrating a special occasion, the hotel kindly acknowledged our request, which was a thoughtful gesture. We also appreciated the complimentary light dinner, which was a nice addition to our stay."
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