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Oryx Grand Jebel Hafeet

4.0 star property
Family-friendly hotel with 2 restaurants and 2 outdoor pools

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Photo gallery for Oryx Grand Jebel Hafeet

2 outdoor pools
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Serves dinner and happy hour
Terrace/patio
Living area | LCD TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Pool
  • Breakfast available
  • Gym

Room options

View all photos for Superior Double Room, City View

Superior Double Room, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Double Room, City View

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Deluxe Twin Room, Balcony, Mountain View

Deluxe Twin Room, Balcony, Mountain View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Twin Room, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
  • 29 sq m
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

About the neighborhood

Map
Jebel Hafeet, P.O. Box 24476, Al Ain

Getting around

  • Al Ain (AAN) - 49 min drive

Restaurants

  • Saddle
  • Tim Hortons
  • تليغراف كافيه
  • Sushi Library
  • برجر كنج

About this property

Oryx Grand Jebel Hafeet

Upscale family-friendly hotel near Jebel Hafeet Mountain
Located close to Wadi Adventure, Oryx Grand Jebel Hafeet provides a poolside bar, a terrace, and shopping on site. Indulge in a sports massage, a body treatment, and aromatherapy at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like hiking/biking and racquetball/squash. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as mini golf and 2 coffee shops/cafes.
Additional perks include:
  • 2 outdoor pools and a children's pool
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • An electric car charging station, express check-out, and babysitting (surcharge)
Room features
All 124 rooms feature comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

Arabic, English, Filipino, Hindi, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: AED 50 for adults and AED 25 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Al Khyama
  • EDEN ROCK
  • Lawrence Bar
  • LE BELVEDERE
  • Orient Cafe

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Mini golf
  • Playground
  • Racquetball/squash
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • In the mountains
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Elevator (39 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AED 50 for adults and AED 25 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number CN-2239332

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 16 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Hafeet
Hafeet Hotel
Hotel Mercure Jebel Hafeet
Jebel Hafeet Hotel
Jebel Hafeet Hotel Mercure
Jebel Hafeet Mercure Hotel
Mercure Grand Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Jebel Hafeet
Mercure Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet
Mercure Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel Al Ain

Frequently asked questions

Does Oryx Grand Jebel Hafeet have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Oryx Grand Jebel Hafeet pet-friendly?

No, pets are not allowed at this property.

How much is parking at Oryx Grand Jebel Hafeet?

Self parking and valet parking are free at this property.

What time is check-in at Oryx Grand Jebel Hafeet?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Oryx Grand Jebel Hafeet?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Oryx Grand Jebel Hafeet located?

This family-friendly Al Ain hotel is located near the airport, 1.7 mi (2.8 km) from Jebel Hafeet Mountain, and within 20 mi (32 km) of Al Ain Zoo and Sheikh Khalifa International Stadium. Wadi Adventure and Bawadi Mall are also within 20 mi (32 km).

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Oryx Grand Jebel Hafeet Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 145 out of 429 reviews
Rating 8 - Good. 173 out of 429 reviews
Rating 6 - Okay. 69 out of 429 reviews
Rating 4 - Poor. 23 out of 429 reviews
Rating 2 - Terrible. 19 out of 429 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to staycation staff are very nice
Stayed 1 night in Oct 2024

10/10 Excellent

khaula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at
Stayed 1 night in Feb 2024

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt familiar; people were very friendly and courteous. Food was very delicious.
Stayed 5 nights in Jan 2025

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very nice

10/10 Excellent

Azadkhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel with a nice vieuw
Stayed 4 nights in May 2024

10/10 Excellent

Raihan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, thrilling drive up to the top, cooler weather and clean rooms, friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

Larno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay on the mountain with friends
Stayed 1 night in Apr 2024

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a location

We had a very nice and pleasant stay. Nice hotel and the most beautiful view....absolutely recommendable. Good restaurant and nice staff...
Stayed 1 night in Jan 2024

6/10 Okay

Ahmed

Disliked: Cleanliness, property conditions & facilities
The property is dirty and needs refurbished fully
Stayed 1 night in Sep 2024

8/10 Good

Philip

Liked: Cleanliness, room comfort

Exceptional value for money, lots to do

What a fantastic hotel with great facilities throughout. There is no doubt that this is an older hotel, but it’s clean and safe. The food was excellent, portion sizes were large and always enough to share. The pool, slides, splash pad, cars, trampoline, chess and board games meant there were always lots to do. Plenty of sun beds and shade and family pool with jacuzzi. The views from the hotel are exceptional and make the trip fully worth while. Only thing to be improved would be the service, often slow getting served at the bar and restaurants, but not a huge inconvenience. Overall exceptional value for money in the UAE.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect night away highly recommend

The location is amazing, the food is delicious, and the swimming pool is so refreshing! 🌴🍽️🏊‍♂️ we had an incredible time there! The staff at Mercure Grand Jebel Hafeet were absolutely fantastic! They were friendly, helpful, and made my stay even more enjoyable. The service they provided was top-notch! 😄👍 can’t wait to come back again
Stayed 1 night in Sep 2023

10/10 Excellent

Magnus

Unique location on top of the mountain but it’s time for a “face lift” as it is starting to show signs of age.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Staff & service

Good for families but showing its age

My kids love staying here because of the many activities available and the cool weather. The staff are also always helpful and pleasant. However, hotel facilities are beginning to show its age. And they have started to charge on using some of the activities. The front desk also seemed understaffed during our visit.
Stayed 1 night in Dec 2022

8/10 Good

Jihad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should add robes, and hand towels in the room without making a request.
Stayed 1 night in Oct 2023

6/10 Okay

GHASSAN

No wi fi access in the hotel, or the wi fi is very limited and weak
Stayed 1 night in Aug 2024

10/10 Excellent

Kati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ihana, rauhallinen hotelli.

Ihanan rauhallinen hotelli. Hienot aktiviteetit lapsiperheille. Resortin puolella oli paljon lapsia ja nuoria. Huoneet hieman vanhahkoja mutta muuten hienot puitteet. Allasalue todella siisti ja rauhallinen.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lanjun

Stayed 1 night in Jan 2025

10/10 Excellent

Abdalah

Stayed 1 night in Jan 2025

2/10 Terrible

Lukasz

Disliked: Staff & service, amenities, property conditions & facilities
Very dated
Stayed 2 nights in Dec 2024

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Humam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weather is much better over there, especially in the summer
Stayed 1 night in Jul 2024

10/10 Excellent

Surinder

Liked: Amenities
Good service
Stayed 2 nights in Apr 2024

6/10 Okay

Houkseop

Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024

8/10 Good

Yahdih

Stayed 2 nights in Mar 2024