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"Very friendly staff more than willing to help "

"I loved everything about this hotel (5 Stars). Great for vacation and walking distance to many restaurants and shopping. There’s a nice Starbucks located inside this hotel. I would recommend and stay again. "

"Great stay, affordable, clean and friendly staff."

"We stayed for 3 days at Hotel Gracery. We had a room with two beds. By Japanese standards it was ok as we found out when we stayed an another hotel with 2 beds. Don't expect to be able to open 2 pieces of carry on though without using the bed. Check in and check out were very easy. The Godzilla theme is quirky but a part of Japanese culture. The optional breakfast I would recommend for at least the first 2 days. The selection is good but might get monotonous. Try the breakfast and fast food options at the downstairs 7-11 or the many small restaurants in Shinjuku. They're all good. I'll be staying here again."

"Great location. "

"Great view, and good pricing. Staff was extremely helpful and patient as I knew very little Japanese "

"This was one of the absolute best hotel stays I’ve ever experienced in any country or city. The service from housekeeping was phenomenal, always filling up our soaps and shampoos and replacing towels on a daily basis, regardless of when we request it. The quality of the breakfast buffet was incredible, with tons of options and everything tasting fresh and delicious. The location is also very convenient as it is steps away from a major station. Will definitely stay here again if I’m fortunate to return to Tokyo!"

"Room has an amazing city view, the staff was very helpful, the room was a good size. I enjoyed my stay."

"Small room, nice staff. Location is ok to take bus or subway, but not that close to SHINJUKU station, we take taxi still cause we do not want to walk too long with our baggages"