"I booked a stay at this Filario Hotel, but fell we fell sick before the hotel stay. We reached out 24 hours prior to the hotel stay to see if we can switch to date ore receive a partial refund, but the hotel staff took the entire cost of the booking as they said it was nonrefundable when we booked it through expedia. We even provided a doctor's note, but they were not accommodating. The hotel staff and management were very late to respond despite multiple emails, just giving us the run around. We certainly understand it is not refundable, but they could have allowed us to switch to an alternate date when the hotel had availability. They took our money and relisted the rooms, so they made money on us when we got sick. They are not friendly or accommodating. Ultimately, it was very disappointing as we were looking forward to the visiting lake como. We would not recommend this hotel to anyone!"
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