"First night I was placed into a room that was older, poorly laid out, impossibly small shower. Certainly not the executive suite I booked, pictures not even close. Room door lock broken, had to get that fixed. No garbage can in the bathroom. No towels in one of the bathrooms. Complained, second night they moved me and it was the room I booked. No refund though. Bait and switch. Also, went during San Juan. Non stop party there until 4:30 am. Didn’t know that about the area. Would never go back....

"Great pools and the children activities were excellent. Clean and nice room with a balcony. Very good breakfast. I just didn't like that there were a few cats around the mini-golf area. "

"Fantastic room with a beach view. The rooms were cleaned daily and the staff were amazing throughout our stay. We stayed for my partners 30th birthday and they happily helped with balloons, cake and sparkling wine on arrival in our room. It’s perfectly situated on the marina and within close walking distance to all local amenities and attractions. The level bar was amazing and well worth the upgrade. Thanks so much for an unforgettable stay, we’ll definitely stay in future."

"The staff were so approachable and friendly."

"Das Hotel ist sehr empfehlenswert *****"