"Overall, our stay at Surf & Sand was okay. The ocean view was beautiful, and the room was clean and comfortable. However, there were several areas that fell short of what I would expect from a five-star hotel. The soundproofing was quite poor—we could hear loud music and noise from a party until fairly late at night, even with all the doors and windows completely closed. The front desk setup also seemed inefficient. There was almost always a long line at reception, and the triage/queue system...