Find hotels near Abrams Planetarium, East Lansing from SAR 258

"This place "

"Our room was clean and check in was easy and friendly. We never had room service for our two day stay and never saw a housekeeper. Breakfast is mediocre with not a variety to choose if you dislike eggs and processed foods. "

"clean and quiet"

"Dirty "

"Place was great!! Loved the rooftop bar and view "

"Got checked in. Got into my room, unpacked my things, went to turn on TV for background noise while I got ready for the night. I couldn’t change the channel(it would just lag & never load), couldn’t load Netflix or Prime Video, I also couldn’t connect to the WiFi. I’m 30 I know how to connect & change channels, WiFi & how to open apps. There was something wrong as I’ve stayed here before. I called the BW support number to connect WiFi, he said it looks like they need to reset the modems and that he would give front desk a call. I went to front desk to let them know of the issues, the guy was early twenties and tried telling me that I needed to make sure the remote was pointing at the cable receptor. I assured him it was recognizing me clicking around, it just wouldn’t load. I also told him I contacted support and they’ll be calling them to help with IT issue. He asked if he could go into my room and see if he could fix it, he never came to my room and nothing got resolved. The guy from support called me back, he was very friendly and helpful but said the front desk kept putting him on hold and he tried calling 3x. He said he will be emailing management/ownership about this as this is a big inconvenience for ppl at night. They never tried compensating or offering anything of actual assistance. I won’t be staying here again. "

"Room was nice. Check in staff was excellent, very friendly,informative. Parking and access was great."

"Staff support is horrible having a virtual front desk is a bad idea, i was locked out of my room for hours because my key stopped working and the virtual aid even after repeated attempts to issue new keys nothing worked i felt like i wasted money for this stay, not to mention it was a smoke free facility yet weed and cigarettes smell was horrible. I definitely dont recommend. I will not be back!!"

"Friendly Staff, nice rooms, great location!"