"I accidentally canceled the first reservation before the due date for a full refund, but when I checked in, I was told I still owed about 300 euros, labeled as “left to pay”. I spoke to the front desk lady, and she said the reason I was charged was because I canceled one reservation. I explained I canceled it by the due date, and she checked and assured me I wouldn't be charged. However, when I checked my credit card statement, I found out I was still billed. I contacted Expedia, the company I...

"En general, nuestra estancia en el hotel ha sido satisfactoria. La ubicación es, sin duda, uno de sus puntos fuertes. Durante nuestra estancia, con temperaturas exteriores cercanas a los 38º, sobre las 15:00h, regresábamos al hotel para descansar. Sin embargo, la habitación no estaba preparada, ya que, según se nos informó el servicio de limpieza comenzaba a esa hora. Además, el aire acondicionado resultó insuficiente para mantener una temperatura confortable. Como sugerencia adicional,...

"Ok"