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"Everyone was very helpful and made check in very easy. The food at the restaurant inside the hotel was delicious. No complaints "

"Excelente atención de su personal."

"The property is very clean. The staff was very friendly. The bartender Alberto provided exceptional service. Very professional and friendly. And the drinks at the bar were excellent. "

"Every single hotel staff member was extremely accommodating. They received packages for us, helped us set the room up with a crib and went above and beyond to provide free shuttle service. We really enjoyed our stay and we are so thankful for their compassion. "

"The staff was wonderful, we spent the night here for a very early morning flight. The staff helped in getting a taxi and did provide us with a wake up call at 3 a.m. The food in the restaurant wasn't the greatest, but the overall experience was fine."

"It’s a nice place "

"Overall, hotel was nice. A little far from Parque Central & souvenir store shops. About a 20 min walk or a cheap uber( $5 or less). Parking garage in the basement. You get a new parling ticket everytime u leave and it needs to be stamped by the front desk. Great delicious breakfast (separate cost). "

"First room was musty... I changed and it's fine. The staff assisted to make sure I was happy. Room has Netflix capacity too. G9od free parking. Elevator is working. But when I asked to upgrade to king the cost was about half if what I paid for the room... That room will sit empty but they couldn't upgrade dispite my offer to pay a bit more. Otherwise it's fine. "

"No elevator. No generator in 3 blackouts. No working water vending in hotel. Water not drinkable in merida. Bedbugs the last 2 days"