In Waterfall, a hotel must offer a certain number of upscale features to be designated 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their outstanding standard of service. You'll enjoy things like concierge services, in-room massages and nightly turn-down services. Some may even offer additional touches such as a welcome gift.