البحث عن فنادق بتصنيف 5 Star في تورف من SAR 403

"We arrived to a room that wasn’t ready at our confirmed 4pm check-in. The bathroom dispensers were empty — we had to call down to have them filled. On arrival a charcuterie and cheese board was brought to us; no one mentioned it cost €66 until it appeared on the bill. The real problem was the heat. With the AC set to 18°C, my own thermometer read 28°C overnight and 26°C the next day. Two nights of barely sleeping. When I raised it with the manager the following morning, she was dismissive from...

"Zimmer waren nicht sauber, check-in unprofessionell und unfreundlich. Tolle Lage, gutes Frühstück, sehr freundlicher Valet Service."

"Once upon a time, this must have been a wonderful hotel, but it is no longer close to a five-star standard. The rating must have been granted long ago and clearly has not been reassessed recently. There is an overriding sense that the property is cutting every corner to manage costs, and it is evident that their focus is on the restaurant and local clientele rather than their overnight guests. While the bed and linens were excellent, the room itself was in dire need of renovation. The layout...