Faultless guest service is the hallmark of every 5-star hotel in Thaix. From the minute you step through the door, staff are at your beck and call, whether arranging customized tours or providing in-room massage treatments. Plus, hotels must offer top-rate conveniences to be considered for a 5-star rating. These can include luxury baths, spa facilities, pools, fine dining restaurants and knowledgeable concierge.