Find 5 Star Hotels in Taghazout from SAR 248

"C’est la troisième fois que nous venons en deux ans, et donc cela veut dire que nous apprécions beaucoup cet hôtel. Nous faisons simplement quelques suggestions : il faudrait vraiment, à l’époque où l’on a des iPhone des tablettes ou des cigarettes électroniques, prévoir des prises électriques en plus dans les chambres. D’autre part, nous étions venus en septembre, il y avait un problème avec quelques ascenseurs et six mois plus tard, le problème était toujours pas réglé ça c’est dommage surtout pour les personnes âgées qui sont obligés de monter les escaliers. "

"Despite its premium pricing by Moroccan standards, this hotel fails to deliver a true five-star experience. Service is slow, inconsistent, and often inattentive, with management appearing overly focused on delegation rather than actively supporting operations. A more hands-on leadership approach is clearly needed. The beach service was particularly poor, with staff rarely engaging guests and even displaying unprofessional behaviour during a heated staff dispute. The adults’ pool area also felt neglected, with disengaged lifeguards and little effort to manage sunbeds or maintain cleanliness. Dining lacked consistency, from unclear service standards to disorganised breakfast operations, where guests were left confused and staff appeared idle. The ongoing issue of birds entering indoor dining areas further detracts from the experience. While food quality is generally good, prices are high compared to better local alternatives. Water pricing is excessive, especially given prior communication suggesting it would be complimentary. In a hot climate, the lack of accessible free water feels particularly unreasonable. Overall, while the property is visually impressive, service shortcomings significantly undermine the experience. With stronger leadership and clearer standards, the hotel has potential, but currently falls short of expectations."

"Exelent "

"Clean, friendly, great food. Reception staff were excellent "

"Clean rooms, beach view and bar always very good."

"Excellent "

"Staff were lovely. Everywhere was clean. Food was expensive for the area but still good value coming from the UK "

"A lot of style but not a lot of substance. A hotel of this calibre is missing a lot of standard things. Usually there’d be in room bathroom amenities, but there was none. I requested the shower gel to be filled up on 4 separate occasions but was never done. The kettle didn’t work even again after I reported in multiple occasions. One day they didn’t replace the towels and I had to report twice before we got them. Ordered some ice and a corkscrew on room service the first night, never arrived. The bedsheets were bobbly and rough. Beautifully designed and the breakfast was nice, but there’s a lot to be desired. Beautiful pool area, lovely bar seating, great location. Just needs some of the basics to be worked up to make it a great stay. "