In Suran, a hotel must offer a certain number of high-end conveniences to earn a 5-star rating. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their superior standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may also offer special touches like a welcome gift.