Find 5 Star Hotels in Sunset Strip from SAR 908

"We stayed in an Ocean Deluxe Grand Room on the ground level and unfortunately the room condition was extremely disappointing. There was a very strong musty/mouldy smell throughout our stay that made the room feel damp and unhealthy. Honestly, I don’t believe rooms in this condition should be sold. To be fair, the staff and management genuinely tried to help. We raised the issue the morning after arrival and, due to the resort being full, they explained they couldn’t move us until Wednesday (3 days later). They arranged a deep clean, which we appreciated. Another Ocean Deluxe Grand Room became available on Tuesday in the next block, however it had the same strong smell, suggesting this may affect multiple ground floor rooms. What saved our experience here is that the staff were absolutely beautiful. They’re warm, caring and professional throughout. I truly felt sorry for them having to manage guest dissatisfaction around room conditions that seem beyond their control. We paid around AUD $600 per night excluding breakfast, so the room quality felt very hard to justify at this price point. There were definitely highlights though. Our kids loved the pools, water park, mini golf and buffet. We celebrated our anniversary at Takali Restaurant and the staff made it incredibly special. The CHI Spa was also fantastic and highly recommended. The resort has a lovely family atmosphere and wonderful staff, but the accommodation quality did not match the luxury branding or pricing."

"The Club experience is one of the best we have experienced in the world (but it is expensive). We had fantastic service in the Club and the food, drinks and accommodation are amazing. Our food in all of the restaurants throughout our stay were fantastic, except for the Asian Buffet which was sub-standard (especially when you compare with the Sheraton Fiji Buffet dinners)."

"Breakfast is included which was a huge array of different foods and you could bring small Tupperware to take some “extras to-go” to munch on later! ;) The water snakes are NOT poisonous. Staff is great and helpful. There was an adult pool tha seemed more for Seniors. The main pool was nice, even with the week-behaved kids for the adults to hang out at with the swim up bar. The hibachi restaurant is awesome and so is the one on the little island for seafood! Make sure you make reservations in advance for the dinner! The waterfall close by is closed so I highly recommend you do the RIVER TUBING where they take you to a huge waterfall about an hour away from the hotel!!!! (Ask the hotel staff that scheduled events - brochure pic is included in my review) They have a salon and do an amazing job for hair services. They washed and braided my hair for a reasonable amount. The braiding here is exceptional! They use very good quality products and the braiding was FAST! Make sure to book with them! :) Book your travel to/from the airport in advance. We took the bus for $15 Fiji $ but took almost 3hrs with the bus stops."