Outstanding guest service is the foundation of every 5-star hotel in Sorata. From the second you arrive, staff cater to your every need, whether answering room service calls 24/7 or providing a turn-down service. In addition, hotels have to offer superior conveniences to be eligible for a 5-star rating. These can include luxury toiletries, spas or saunas, pools, fine dining kitchens and knowledgeable concierge.