Exemplary guest service is at the heart of every 5-star hotel in Shirane. From the minute you step through the door, staff cater to your every need, whether recommending activities or providing in-room massages. On top of that, hotels must feature superior amenities to be entitled to a 5-star rating. These can include luxury bathrooms, saunas or spas, swimming pools, fine dining restaurants and knowledgeable concierge.