Flawless guest service is the defining feature of every 5-star hotel in Shinglehouse. From the moment you enter the lobby, staff cater to your every whim, whether arranging customized tours or providing in-room massages. On top of that, hotels have to feature upscale amenities to meet the standard for a 5-star rating. These can include luxury bathrobes, a wellness center, swimming pools, fine dining restaurants and knowledgeable concierge.