Impeccable guest service is at the heart of every 5-star hotel in Puerto Rico. From the moment you enter the lobby, staff attend to your every whim, whether recommending activities or providing in-room massages. Also, hotels must offer top-rate amenities to qualify for a 5-star rating. These can include luxury bathrooms, on-site spa facilities, pools, gastronomic kitchens and knowledgeable concierge.