Flawless guest service is at the heart of every 5-star hotel in Prora. From the moment you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing a turn-down service. Plus, hotels must offer top-rate amenities to be eligible for a 5-star rating. These can include luxury bathrobes, spa facilities, pools, gastronomic restaurants and knowledgeable concierge.